LiveSafe Mobile App

The LiveSafe app now includes a panic button that automatically notifies University Police Department (UPD) of your location, and officers are dispatched to you immediately, without you needing to say or text anything. You also have the option to use the Contact Emergency Services button, which allows you to call or text UPD and/or the county 911 system. Users can choose to remain anonymous while doing so.

LiveSafe app screenshot

About

LiveSafe is the free mobile safety app for students, faculty, staff, parents, alumni and visitors.

This app allows you to stay safe by providing a streamlined way to communicate directly with University Police and allows safety officials to better protect you.

Safety Alerts

Receive important safety alerts from UWG and your friends.

Emergency Options

Communicate with University Police via chat or phone. In case of emergency you can choose to contact 911, or call/message University Police, location tracking will begin, allowing officers to respond to your exact location.

Report Tips

Protect the Pack. Anonymously submit information to University Police about suspicious activity, harassment, noise complaints, vandalism and any other safety issues you may experience. You have an option to add photos, audio, or video to your message to enable officers to better respond to the issue.

Safe Walk

Invite friends to see you on a live map as you leave a location, stay in constant communication while you walk to your destination, and send a group chat when you reach your destination safely.

Install and Support

Install

  1. Find "LiveSafe" application in the iTunes App Store or Google Play Store and download on your iPhone or Android. You can send a download link to your phone here.
  2. Select University of West Georgia as your school. You will see the UWG logo at the top of the home screen once you are connected.
  3. Sign in with your UWG ID.
  4. Complete your profile by tapping the left menu icon. Tap "Settings" then "Profile". Enter in your mobile phone number so that you can better connect with University Police in case of emergency.
  5. If prompted, enable push notifications and location services to receive all benefits of the LiveSafe app.
  6. Use the app to stay safe.

 

Support

LiveSafe App Support:

If it is an emergency and you need immediate technical support, please contact:

8:00 a.m. - 5:00 p.m. EST: (571) 312-4645

After hours: (510) 870-3337
support@livesafemobile.com 

UWG ID Login Support:

Contact ITS Service Desk by phone or email.

Phone: (678) 839-6587
Email: servicedesk@westga.edu

 

Phone with LiveSafe installed

FAQ

Do I have to pay to install the LiveSafe app?

No. The app is free for both iOS and Android.

If I download LiveSafe, can law enforcement see my location whenever they want?

No.  When you submit a tip, your current location is only submitted once and is attached to that tip – tracking is not enabled. However, when you use the Emergency button, your location is tracked until you stop location tracking within the Emergency button screen.

Is the anonymous feature really anonymous?

Yes, it is. If you check the "Send Anonymously" box when submitting a tip, your user information will show up as "Anonymous" in all of the fields.