frontline manager certificate

Got some college under your belt? Ready to finish your degree or earn a certificate? Explore the Frontline Manager Program that offers you the opportunity to convert your certificate to college credit. 

What is a Frontline Manager?

Frontline managers sit at the very first level of management across a company's business
operations and functions, and are utilized in just about every industry and market. They make
up 60% of a company's management ranks, and directly supervise as much as 80% of the
workforce. They are the representation of a brand - interacting with customers, speaking to
vendors, negotiating contracts, and managing employees. They are, in essence, a company's
strategy in motion and the key to its success.

Why take the Frontline Manager Program?

The Frontline Manager certificate was developed to offer vital training in core managerial skills
to first-level managers. With a focus on topics such as supervision, coaching, leadership styles,
navigating organizational culture, and time management, the course is designed to help
frontline managers develop into true leaders within an organization.

Learning Objectives

• Introduction to Supervision
• Coaching
• Progressive Discipline
• Time Management
• Work-Life Balance
• Better Communication
• Leadership Styles
• Teams and Groups
• Navigating Your Organizational Culture